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Questions, feedback, or support — we reply within 24 hours on business days.
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Studio Info
Registered Office
Germany, North Rhine-Westphalia, Cologne, Im Mediapark 8, 50670
12505259
GB372505256
Responsible Play
For support resources and self-exclusion tools, visit our Responsible Play page. National helpline: 0808 8020 133.
Quick Support Answers
I cannot see the game — what should I try?
Ensure JavaScript is enabled in your browser. Try Chrome, Firefox, Safari, or Edge on the latest version. If the issue persists, email us with your browser version and OS.
My Gilt Coin balance disappeared — is this normal?
Yes. Gilt Coins are session-based. Refreshing the page resets your balance to 50,000 Gilt Coins. No coins are ever lost — they have no real-money value.
Can I request that my data be deleted?
Yes. Email support@goldsteinmediagroup.com with the subject line "Data Deletion Request". We will process your request within 30 days. See our Privacy Policy for full details.
Is there a mobile app available?
No app is required. Gilt District Reels runs in any modern mobile browser. Just open the site and play.